Frequently Asked Questions
Everything you need to know about your favorite intimates.
How do I determine my correct size?
Most of our signature lace items are designed in a 'One Size' fit that comfortably accommodates sizes 4-14, but we also offer specific sizing from XXS to 3X for our extended collections. Please refer to our detailed Size Guide on each product page for specific measurements.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that for hygienic reasons, certain items may be final sale if the protective adhesive strip has been removed.
How should I care for my lace garments?
To preserve the elasticity and delicate nature of our lace, we recommend hand washing in cold water with mild detergent. If you must use a machine, please use a mesh lingerie bag and select the delicate cycle, then always lay flat to dry.
When will my order ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to over 60 countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.